How to reach me
Email support@tablout.com. It is one person, so a reply can take a while.
Say which browser you were using, and what you had on the canvas when it went wrong. If the plan itself is the problem, attach the .tablout.json file from Save Project: it is the whole plan and usually turns a long exchange into a short one. There is also Send feedback in the planner’s menu, which opens a message to the same address.
Paid print pack problems
If the payment itself went wrong, a charge looks unfamiliar, or you want a refund, Stripe handles that directly and can act faster than I can. Use the link on your receipt email. Stripe is the seller of record for the print pack, so refunds and card disputes are theirs to settle.
If you paid and the pack did not unlock: open Download, press Unlock the print pack, then Paid on another device? Enter your unlock code, and paste your code. The code is shown in Download, on the print pack card, after payment, with a copy button, and it is checked against Stripe, so it works on any device. A receipt number from the email is not the same thing and cannot be verified automatically — if that is all you kept, write in and it will be sorted by hand.
Before you write
Two things answer most messages faster than we can:
- "My plan disappeared." Plans live in your browser, so clearing site data, using a private window, or switching device or browser will lose them. If the plan is still open somewhere, use Save Project immediately. That file is the only portable copy. There is nothing on our side to restore, because nothing is stored on our side.
- "Can it keep two people apart?" Yes. Open Seating rules in the guest list, choose Keep apart and name the pair. Auto-seat will not seat them together; moving someone by hand still can, and warns you.
What is worth reporting
- Anything that loses work. Those reports go to the front of the queue.
- A poster, card or sheet that does not fit, prints oddly, or exports blank. Say which document, which sheet size, which style, roughly how many guests, and which browser.
- Anything unusable with a keyboard or a screen reader.
- Wording that is unclear or misleading, on the site or in the app.
What is unlikely to happen soon
Said plainly so nobody waits on it: real-time collaboration, RSVP or menu-choice tracking, a native mobile app, and venue floor-plan imports. The first two need a backend, and the absence of a backend is the reason the tool has no accounts and your guest list never leaves your browser.
Common questions
- How do I get my unlock back after clearing my browser?
- Open Download, press Unlock the print pack, then "Paid on another device? Enter your unlock code", and paste the code you saved from the print pack card. If you only kept the emailed receipt number, that cannot be checked automatically — write in and it will be done by hand.
- Can I request a feature?
- Yes. The situation behind the request is far more useful than a feature name: how many guests, what you were trying to do.