Refund policy

One thing on this site costs money, so this is short. If the poster file is not what you expected, ask for your money back and you will get it.

The short version

Unhappy with the €9.99 poster file? Ask for a refund and it will be given. There is no form, no reason required and no window of a few hours. It is a single small payment for a file, and arguing about it would cost everyone more than the payment is worth.

How to actually get one

Stripe Technology Europe Limited is the seller of record, which means Stripe took your money, not this site. Going to Stripe first is faster, not a brush-off.

1. Find the receipt email Stripe sent you at checkout. The subject line names the payment.
2. Use the link in that email to contact Stripe about the charge.
3. If that does not resolve it, or you cannot find the email, write in through contact and it will be sorted from this end.

Stripe processes refunds back to the original card. Their side is usually quick; your bank then takes its own time, commonly five to ten working days. That delay is the bank's, and nobody here can shorten it.

Before you ask for a refund, try this

Most problems reported with the poster are not defects, and two minutes here may get you what you actually wanted.

• "It unlocked on my laptop but not my phone." The unlock is stored per browser. Open the poster panel, choose Unlock print file, and enter your unlock code — the long cs_… value from the address bar when checkout sent you back. It works on any device, any number of times.
• "The resolution is lower than 300 DPI." Large sheets exceed what a browser canvas can paint, especially on Safari and on phones — which is why the real figure for your sheet is shown before payment. Use the vector SVG instead. It has no resolution at all and scales to any size, and it is the file your print shop actually wants.
• "My print shop rejected the file." Send them the SVG rather than the PNG, and ask whether they want the 3 mm bleed version. Both are included in what you bought.
• "A name is wrong on the poster." Fix it in the planner and export again. Re-downloading costs nothing and is not limited.

The one case where a refund is not owed

Buying the file, printing it, using it at your event, and then asking for the money back is not a refund — it is asking for the product for free. That will be declined, politely.

Everything short of that is refundable, including simply changing your mind.

Your statutory rights

As an EU consumer buying a digital file, you normally have a 14-day right of withdrawal. That right can be waived for digital content delivered immediately, and a checkout will often ask you to agree to immediate delivery. This policy is deliberately more generous than the legal minimum, so in practice the question rarely matters.

Nothing here limits rights you hold under EU or Portuguese consumer law. Where they conflict with anything on this page, your statutory rights win.

Last updated: 11 September 2026.

Common questions

How long do I have to ask for a refund?

There is no stated deadline. The policy is deliberately more generous than the 14-day statutory minimum, because the payment is €9.99 and disputing it would cost more than it is worth.

Do I have to say why?

No. Changing your mind is a sufficient reason.

Who actually refunds me — tablout or Stripe?

Stripe. Under Stripe Managed Payments, Stripe is the seller of record for the poster file, so the money goes back through them to your original card.

I lost my receipt email. Can I still get a refund?

Yes. Write in through the contact page with roughly when you paid and the last four digits of the card, and it will be traced from this end.